At Mendini’s, we strive to ensure your complete satisfaction with our products. Please read our refund and returns policy carefully.
1. Return Eligibility
1.1 Time Frame
- Our refund and returns policy is valid for 30 days from the date of purchase
- After 30 days, we cannot offer a full refund or exchange
1.2 Condition Requirements
- Items must be unused and in the same condition as received
- Original packaging must be intact
1.3 Non-Returnable Items
We cannot accept returns on:
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Downloadable software products
- Certain health and personal care items
2. Return Process
2.1 Required Documentation
- A receipt or proof of purchase must accompany all returns
2.2 Return Location
- Please do not return items to the manufacturer
3. Refund Conditions
3.1 Partial Refunds
We may issue partial refunds for:
- Books showing signs of use
- Opened media items (CDs, DVDs, software, video games, etc.)
- Items not in original condition, damaged, or missing parts (not due to our error)
- Items returned more than 30 days after delivery
3.2 Processing Timeline
- You will receive email notification about your refund status once we inspect your return
- Approved refunds will be processed to your original payment method within 30 business days
4. Sale Items
- Only regularly priced items are eligible for refunds
- Sale items cannot be refunded
5. Exchanges
- We only replace items if they are defective or damaged
- For exchanges, please contact us by email
6. Gift Returns
6.1 Items Marked as Gifts
- If the item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for the value of your return
6.2 Items Not Marked as Gifts
- If the item wasn’t marked as a gift, the refund will be sent to the original purchaser
7. Shipping
7.1 Costs
- You are responsible for return shipping costs
- Shipping costs are non-refundable
7.2 Deductions
- Return shipping costs will be deducted from your refund if applicable
7.3 Shipping Protection
- For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance
- We cannot guarantee receipt of returned items
Contact Information
For any questions related to refunds and returns, please contact us.
By making a purchase, you agree to this refund and returns policy.